A beautiful waterfall
Tropical foliage grows everywhere.
Orchids and other tropical flowers grow year round .
Call Debra at 310.349.0000 or email info@casadevalencia.com for reservations
Terms & Conditions
Payment Terms
Reservations: Reservations can be made by phone, fax or e-mail:
Phone: (310) 349-0000 (Debra)
Fax: (310) 340-0004
E-mail: info@casadevalencia.com
Upon making a reservation,
you will be forwarded a rental agreement. You will need to sign and return
the agreement as soon as possible. In addition, you will need to authorize
payment of 50% of the total anticipated rental charges. (A credit card
authorization form will be provided with the rental agreement). Once your
signed rental agreement is received and your payment is registered on
our account, you will receive confirmation of your reservation via fax
or e-mail.
The remaining balance
is due 60 days prior to the check-in date.
All payments must
be made by credit card (Visa or Mastercard only). No other form of payment
will be accepted. All rates are in US Funds.
Security Deposit: A $1,000 security deposit authorization is due with your final balance.
The security deposit will be processed on your credit card 72 hours prior
to your check-in. The property will be inspected by the property manager
prior to your arrival and immediately following your departure. In addition,
you will be asked to review and sign an inventory of the unit property
upon your arrival. Tenants must report damage to their unit or any missing
items immediately or it will be deemed that they are responsible for said
damage. If the unit is found in appropriate order following your departure,
the full value of the security deposit will be refunded within 72 hours
following your check-out. In all other cases, the cost of any damages
or missing items will be deducted from the security deposit before refunding
the remaining balance.
Occupancy: The maximum occupancy is six adults or eight persons including children.
The responsible adult signing the rental agreement and posting security
deposit must be at least 25 years of age. No exceptions.
Check-in Time: 2:00 PM
Check-out Time: 10:00 AM
Unit Access: Each tenant will be provided with one set of keys upon check-in. The keys
must be returned to the property management office upon check-out. If
you decide to check-out while the property management office is closed,
you can put your keys in the late box, which is located next to the front
door of our office. Should the keys be lost by you, a charge of $100 will
be deducted from the security deposit.
Late Arrival: We will be happy to leave a packet containing keys and directions to properties
for any of our guests arriving after our office is closed, provided they
have paid their balance in full. For your late check-in please contact
us.
Cancellations/Refunds
Cancellation of a confirmed reservation prior to 60 days of reservation
date will result in the refund of the 50% deposit minus a cancellation
fee of $200.
If a cancellation
is made within 30 days of the reservation date, the advance payment will
be held until the property is re-rented. If the rental period is not re-booked
with a new party, all deposits received will be forfeited in total. Every
effort will be made to re-rent the property following a cancellation.
All cancellations
shall be subject to a cancellation fee of $200.00. The cancellation fee
is payable to Casa de Valencia to cover the expense of rebooking the property
as well as the additional paper work involved. Casa de Valencia must be
notified in writing of a cancellation.
No refunds will
be made due to unfavorable weather, maintenance problems, inoperable appliances
or faulty equipment, disruption of utility services or early departure
due to an emergency.
Other Policies
Policies: Sorry, no pets allowed. No smoking inside house.
Telephones: Telephone service will be made available upon request and will require
an additional $500 security deposit to be held until the telephone bill arrives for rental period.
Electricity/Water: From time to time, the electricity and/or water may be turned off temporarily
by the Costa Rican authorities for conservation purposes. Please note
that the property manager/owner has no control over these situations and the
discontinuation is generally of short duration (one to two hours). Guests will not be entitled to any refunds for these disruptions in services as they are a normal part of daily life in Costa Rica and totally out of our control.
Tenant Responsibilities: We ask that the property be treated as if it were your own. Please leave
the property as you found it. Do not rearrange the bedding or furniture.
During your stay:
—Do not smoke inside the house
—Do not sit on furniture with wet clothing or bathing suits
—Hang wet towels and clothing outside to dry
—Do not leave food and beverages exposed to attract insects inside the house
—Lock up valuables in safes provided when leaving the house for the day or evening
—Lock doors and windows everytime you leave the house unoccupied—petty theft is a big problem in Costa Rica
Please be considerate
of the other tenants within the Casablanca Resort by following these guidelines:
—Pool hours are 8 AM to 11 PM
—No more than four outside guest allowed at any one time
—Common areas should be appropriately shared
—Keep noise and music to a reasonable level
Upon your departure, please be sure to perform the following tasks:
—Wash and put away all dishes
—Leave dirty linens and towels on the bathroom or bedroom floor
—Turn off all lights
—Close windows and lower shades
—Lock all doors and windows
Failure of tenants
to comply with all tenant responsibilities will result in tenant being
charged for additional cleaning services and/or damages.